Welcome to
Fix I.T. Tech
We understand that technology issues can be frustrating and stressful, which is why we've built our business around the core values of honesty, dependability, and accountability. Our mission is simple: to provide affordable, top-quality technical support to our customers in and around Calgary. We believe in transparency in all our dealings, delivering on our promises, and taking responsibility for our actions.
Trust us to get you up and running again, with
technology that works for you, not against you.
01.
Expert Solutions Tailored to Meet Your Needs
Let's Talk About the Cost: Affordable Tech Solutions for Your Home
| On-Site Expert Assistance | Receive top-notch technical support at your doorstep with our consultation service, starting at $115. The fee includes a flat rate of $115, as well as a $1 per kilometre fee for locations outside city limits and any parking fees that may apply. |
Get Expert Help Where You Need It
| Service | Description |
|---|---|
| ==Operating System Support == (Microsoft, Apple, Linux/UNIX) | Struggling with your computer's operating system? We can help with issues such as operating system upgrades, operating system crashes, and operating system errors. |
| Software Support | Having trouble with your computer software? We can help with issues such as software installation, software updates, and software configuration. |
| Network Support (TP-Link, Netgear, Asus, Linksys) | Need help with your home network? We can help with issues such as Wi-Fi connectivity, router configuration, and network security. |
| Printer & Peripherals (HP, Canon, Brother, Epson) | Printer or other peripheral not working as expected? We can help with issues such as printer installation, printer configuration, and peripheral compatibility. |
| Smart Home Device Install & Support (Google Nest, Amazon Echo, Philips Hue) | Want to set up a smart home? We can help with issues such as smart home device installation, smart home device configuration, and smart home device integration. |
| Data Backup, Transfer & Recovery (Seagate, Western Digital, Toshiba) | Need help with your data? We can help with issues such as data backup, data transfer, and data recovery. |
| Virus & Malware Removal | Worried about viruses or malware? We can help with issues such as virus removal, malware removal, and computer security. |
| PC/Laptop Hardware Parts & Materials not included (HP, Dell, Lenovo, Asus) | Having hardware issues with your PC or laptop? We can help with issues such as hardware upgrades, hardware replacements, and hardware repairs. |
Prices listed above are subject to change based on the complexity of the job and the amount of time required to complete it.The parking fee is applicable only if parking needs to be paid for and will be billed to the customer.Customers will be informed of any additional charges before proceeding with repair work.Rush Charge: +25% for services requested within 24 hours
02.
Connect with Us, Let's Solve Your Technical Challenges Together
Or Drop Us a Message and Let's Fix I.T.
Disclaimer: Your privacy is important to us. We will never share your personal information with any third party.
03.
FAQs: Your Questions Answered
Q: What kind of services do you offer?
A: We provide technical support and services for residential customers, including device installation, network setup, and troubleshooting. Our expertise also includes smart home devices and general computer repair.Q: What areas do you serve?
A: We currently serve the city of Calgary, AB and surrounding areas. If you're unsure whether we serve your area, please feel free to contact us and we will be happy to assist you.Q: Do you provide services for businesses?
A: Currently, we are not configured to support businesses. However, we are open to trying to help and offering a quote if there is interest.Q: What is included in your pricing?
A: Our pricing includes a flat fee for showing up and investigating, with a travel fee for locations outside city limits. Any parking cost will be passed along to the client. The final bill may also include the cost of hardware and materials if the client chooses to complete repairs with us.Q: What happens if you can't fix the problem on the first visit?
A: If a problem cannot be resolved during the first visit, we will provide you with an estimated timeline for resolution and make arrangements for a follow-up visit if necessary.Q: What is your policy on warranties and guarantees?
A: We stand behind our work and offer a 15-day warranty for all services. This warranty covers any issues that may arise as a result of our work and gives you peace of mind knowing that your equipment is in good hands. For some hardware, extended warranty options may be available.Q: How do I contact you for services?
A: You can reach us through phone, email, Facebook, Google, and Nextdoor. We also have a contact form on our website that you can use to send us a message. Our team will get back to you as soon as possible.Q: How long does it take for you to respond to a support request?
A: We make every effort to respond to service requests as quickly as possible. In most cases, we can provide a response within 24 hours. If you require immediate assistance, please don’t hesitate to call us directly.Q: Can I cancel an appointment if I am not satisfied with the services?
A: Yes, you may cancel an appointment at any time. However, we would appreciate an opportunity to address any issues you may have before cancelling.Q: What are the payment options for your services?
A: We accept cash and e-transfer, as well as Canadian-issued and most non-Canadian issued credit cards with a Visa, MasterCard, American Express, JCB, or Discover logo. Interac Debit cards and mobile wallets such as Apple Pay, Google Pay, and Samsung Pay are also accepted. At this time, we do not accept cheques as a form of payment.Q: Do you offer any discounts or special pricing options?
A: For any discounts or special pricing options, please reach out to us for a personalized quote. We're always happy to work with our clients to find the best solution for their needs.
04.
The Fix I.T. Tech Team
Meet the Owner: RobbieHi, I'm Robbie, the owner of Fix I.T. Tech Solutions. With 15 years of experience in the tech support industry, I have honed my skills in providing top-notch solutions to various technical issues faced by residential customers. My passion for technology and helping others has driven me to start this company and offer my services to those in need.I have a strong background in Operating Systems, Networking, Cybersecurity, and I constantly strive to stay up-to-date with the latest advancements in the industry. Whether it's fixing a slow computer, setting up a new device, or resolving a software issue, I approach every problem with a commitment to finding the most effective solution for my clients.I am proud to offer personalized, one-on-one service and a level of expertise that sets me apart from the competition. With a focus on customer satisfaction and a genuine desire to help, I am confident in my ability to provide exceptional technical support to my clients.Thank you for considering Fix I.T. Tech Solutions for all your tech support needs. I look forward to the opportunity to work with you.
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